Givebackify Privacy Policy

Effective Date: January 1st, 2025


Givebackify (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you use our resale solution. By using Givebackify, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide our services, such as:

• Customer Information: Name, contact details, and shipping information provided by brands when facilitating product returns.

• Product Details: Information about the items being returned, such as type, condition, and value.

We do not directly collect information from customers but rely on the data provided by brands for the purpose of managing product take-back programs.

2. How We Use Your Information

We use the information we collect to:

• Facilitate the processing, cleaning, repairing, and storage of returned products.

• Distribute products to resellers or assist brands in selling items directly on their website or in their stores.

• Communicate with brands about the status of returned products.

3. Data Sharing and Protection

• No Sharing or Selling of Customer Information: We do not share, sell, or disclose customer information to third parties outside of what is necessary to fulfill the services outlined in our agreements with brands.

• No Marketing to Customers: We do not send marketing or sales materials to customers who participate in brand-sponsored give-back programs.

4. Data Security

We implement strict security measures to protect your data, including:

• Secure storage and encryption of data.

• Restricted access to data for authorized personnel only.

• Regular audits and compliance checks to meet Shopify’s Protected Customer Data requirements.


For more information about Shopify’s data protection requirements, refer to Shopify’s Protected Customer Data documentation.

5. Retention of Data

We retain customer and product information only for as long as necessary to:

• Provide our services.

• Comply with legal obligations.

• Resolve disputes and enforce agreements.

When data is no longer needed, it will be securely deleted or anonymized.

6. Your Rights

Brands and their customers have the right to:

• Access and review the information provided to Givebackify.

• Request the deletion of customer information after services are completed.

• Opt-out of any future collection or processing, subject to the limitations of our services.

For questions or concerns about your data, please contact us at info@givebackify.com.

7. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on our website with the effective date.

8. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Givebackify Customer Data

Introduction

At Givebackify, we prioritize your privacy and are committed to complying with Shopify's guidelines and policies regarding the use of customer data. This Privacy Policy outlines how we collect, use, and protect your data when you use our app.

Data We Access

Our app requires access to the following Shopify scopes to perform its functionalities effectively:

1. Customer Data

  • Scope: read_customers, write_customers
  • Purpose:
  • To retrieve customer information (e.g., name, email) for processing orders and providing personalized service.
  • To update customer records when necessary (e.g., adding notes or tags for app-specific workflows).

2. Order Data

  • Scope: read_orders
  • Purpose:
  • To fetch and manage order information for generating giveback reports, processing refunds, and providing analytics.

3. Product Data

  • Scope: read_products
  • Purpose:
  • To retrieve product information for compatibility with app features (e.g., reporting givebacks for specific products).

4. Online Store & Theme Data

  • Scope: read_themes
  • Purpose:
  • To embed app functionality into your store's frontend.

5. Discount Data

  • Scope: write_discounts
  • Purpose:
  • To create and manage discounts tied to giveback campaigns or other promotional efforts driven by the app.

How We Use Customer Data

In compliance with Shopify's Protected Customer Data Policy, we use customer data only for the purposes outlined below:

  • Providing App Functionality: Customer and order data are essential for enabling giveback calculations, generating reports, and ensuring smooth interactions with the app's features.
  • Analytics and Insights: Data is processed to provide store owners with actionable insights into giveback campaigns and product performance.
  • Improving User Experience: We use store data to ensure compatibility and optimize our app for your unique store setup.

Data Protection Measures

  • All customer data is stored securely, adhering to Shopify's API guidelines and industry best practices.
  • We do not share customer data with any third parties outside the scope of what is required for app functionality.
  • Access to sensitive data is limited to authorized personnel and processes.

Data Retention

We retain customer and store data only for as long as necessary to fulfill the purposes mentioned above or as required by law. Upon app uninstallation, we ensure the deletion of all associated data within a reasonable timeframe.

User Responsibilities

By using Givebackify, you acknowledge that our app integrates with Shopify and accesses customer data under your store’s consent. It is your responsibility to ensure that your customers are informed of the data practices associated with using apps in your store.

For additional questions regarding our data practices, feel free to contact us.

Givebackify

Email: info@givebackify.com

Phone: 917-399-0587

Address: 31 S. Broad St., Ridgewood, NJ 07450